Security and privacy

Your customers trust you with their conversations, and you trust us with them. Here is how Tegsoft Touch protects your business and your customers.

Proven ownership

• Every sign-in e-mail is verified, by a code or by Google, Apple or Facebook.
• Phone numbers are verified with a code before calls are routed to them.
• E-mail addresses are verified before replies are sent from them.
• Website domains are verified by e-mail, DNS or file, so your widget runs only on sites you own.

Access under your control

• Each Touch Identity is separate: its data, numbers and agents are visible only to its members.
• Roles limit who can change what; only owners manage ownership or delete.
• Every Touch Identity always keeps an accepted owner.
• Sensitive actions (leaving, deleting) ask you to type the name to confirm.
• Strong passwords are required, and resets need a code sent to your e-mail.

AI you control

• AI agents only say what your instructions, rules and knowledge allow.
• What agents receive shows exactly what an agent is given.
• Teggy never changes anything without your confirmation.

Your responsibilities

• Tell callers when calls are recorded where the law requires it.
• Contact customers in campaigns only with their consent.
• Do not put passwords, card numbers or health records in instructions or the Knowledge Base.
• Remove members who leave your company.

Tegsoft's privacy and data protection terms apply to Tegsoft Touch; see the Privacy Policy linked on the sign-in screen. Tegsoft follows GDPR as its baseline for data protection.