SMS

SMS reaches every phone, with no app needed. With Tegsoft Touch your customers text your business number and get the reply from your AI agent.

Set it up

1. Connect the number: text messages reach Tegsoft Touch through an SMS provider that Tegsoft connects for your number. Contact Tegsoft support to have it connected; doing it yourself is coming soon.
2. Turn on SMS for the number in Rules & Definitions → Phone Numbers.
3. Open the number, choose SMS → Routing, and set an AI agent as the main answer. Optionally add a Greeting (up to 2,000 characters) and exceptions.
4. Send an SMS to the number from another phone. Your AI agent should reply within a few seconds.

Write for SMS

• Ask the agent to keep SMS replies short, ideally one message.
• Avoid long links and special formatting; SMS shows plain text only.

Coming soon

• The SMS app under Inbound Channels, to follow and answer SMS conversations.
• SMS Campaign under Outbound Channels for confirmations, reminders and offers to your lists.

SMS sent and received are estimated in credits in the number's Estimated cost panel.