Your customers already use WhatsApp every day. Let them write to your business number and get an instant, helpful reply from your AI agent, day and night.
What you can do
- Answer WhatsApp messages with an AI agent on the same number customers call.
- Send a greeting with the first reply.
- Route by time, sender number or contact with exceptions.
- Coming soon: start conversations with approved templates and send WhatsApp campaigns.
Set it up
1
Register the number with WhatsApp
Go to Inbound Channels → WhatsApp and click Register New Number. A separate window opens, run by Tegsoft's WhatsApp Business partner, where you connect the number to a WhatsApp Business account on Meta's WhatsApp Business Platform. Meta confirms the number with a code by SMS or call.
2
Turn on WhatsApp for the number
In Rules & Definitions → Phone Numbers, make sure the number's WhatsApp channel is on.
3
Choose who answers
Open the number, choose WhatsApp → Routing, click Set an answer, choose AI Agent and your agent. Add a Greeting and exceptions if you like.
4
Test
Send a WhatsApp message to the number from another phone. Your AI agent should reply within a few seconds.
A number cannot be on the WhatsApp or WhatsApp Business app on a phone and on the WhatsApp Business Platform at the same time. If it is on the app, back up your chats and delete that WhatsApp account first.
Doing step 1 entirely by yourself is coming soon. If anything is unclear, contact Tegsoft support and we connect the number for you.
Costs
A number's Estimated cost panel has three WhatsApp lines: service conversations (per 24-hour session), utility templates and marketing templates (per message). AI agent costs come on top.
WhatsApp/SMS reports are under Reports.
