Websites and live chat
Talk to your website visitors by chat, form, call or video
Most visitors leave without asking their question. Give them a way to ask right there, and get an instant answer from your AI agent.
Add your website
- Go to Rules & Definitions → Websites and click Add Website.
- Type the domain after https://, for example example.com, and save.
Verify the domain
Verification makes sure your widget only runs on sites you own. Click Unverified on the row and pick a method:
Email (Recommended) | Pick info@, admin@, mail@, contact@, support@ or about@ at your domain, click Send email, and enter the 6-digit code. |
DNS verification | Click Get DNS Record and add the TXT record (Type, Host, Value, each with Copy) at your DNS provider. Click Record is Ready, Verify. DNS changes can take a few minutes. |
HTML file upload | Click Get Verification File, upload it to your web server's root so it opens at the URL shown, and click File is Uploaded, Verify. |
Cannot verify it yourself? Contact Tegsoft support and we can check and verify it for you.
What your website will offer
Coming soon: the website widget. You will choose what visitors can do, then paste one line of code into your site, and you are live. Add and verify your domain now so you are ready.
- Live chat: a chat window answered by an AI agent around the clock, handed to your team when needed.
- Click to call: visitors call you from the browser with one click, without a phone number.
- Video calls: face-to-face calls for demos, consultations or support.
- Contact forms: name, phone and question, arriving as a ticket or a lead.
- Tickets from the web: requests that become tickets even outside working hours, answered by e-mail.
Live web chats can be followed in Monitoring → Webchat Monitoring, with reports in Reports → Webchat Reports. The Estimated cost panel lists live chat conversations, click-to-call and video minutes, and form submissions, in credits.
On this page
- Websites and live chat