Visual IVR

"For sales press 1, for support press 2…" Callers forget the options before the list ends. Visual IVR shows the call menu on the caller's phone screen instead of reading it out, so they tap the right option and reach the right place faster.

Why businesses use it

• Shorter calls: callers see every option at once.
• Fewer wrong transfers: options are easier to choose than to remember.
• A modern experience that matches your brand on the caller's screen.

Turn it on

Visual IVR is one of the four channels of a phone number. It is on for new numbers; switch it on or off on the number's screen under Channels, or with the Visual IVR button when you edit the number.