Touch Identity Profile
The Touch Identity Profile is the active Touch Identity's own page. What you write here is what every AI agent knows about you, so a complete profile means better answers from day one.
Open it from Rules & Definitions → Touch Identity Profile, or click the pencil (Edit identity details) next to the switcher in the top bar. Only owners and managers can change it.
Sections of the page
Name | Click the title to rename the Touch Identity. |
Touch Identity Information | Entity type, Logo, Display name (optional, up to 30 characters, shown in the switcher), Category, Tax Office and Tax Number. |
Address | Country and Province (required), city, district, street, zip code and a map pin with Find on Map. |
Business Overview | Who you are and what makes you different. |
Target Customers | Who you serve, including the Primary Age Group (All Ages, 18-24, 25-34, …). |
Products & Services | What you sell or offer. |
Danger Zone | Leave or delete the Touch Identity. |
Click Save to keep your changes. Working hours, tone of voice, conversation rules and escalation contacts are not here: they are in Engagement Rules.
Business / Company or Other
- Business / Company: a legal company. Category, Tax Number and Tax Office are required.
- Other: an individual, a personal brand, a community or anything else. No tax details, and Category is optional.
Write a profile your AI agents can use
- Write the Business Overview the way you would introduce your business to a new employee, in two or three short paragraphs.
- List products and services with the words your customers use, not internal codes.
- Keep facts current. When your hours or offers change, update the profile and your agents' instructions.
- Use a square logo with a transparent or white background; it shows best in the switcher.
On this page
- Touch Identity Profile