📖 Glossary
The words used across Tegsoft Touch and this knowledge base.
Activate & Test | The tab of a number's channel that shows how calls or messages reach it, and lets you test. |
AI agent | An AI that answers your customers on calls and chats from your instructions and knowledge. |
Answer quality | Fast, Balanced or Best: how clever an agent's answers are. Tegsoft keeps the model behind it up to date. |
Business owner | The role with full control of a Touch Identity, including deleting it and managing ownership. |
Call forwarding | Your operator sends your number's calls to your Tegsoft Touch entry number, so you keep your number. |
Category | What kind of company or person a Touch Identity is. |
Credits | The unit all usage costs are measured and estimated in; AI Credits are sold in credits. |
Default Touch Identity | The Touch Identity you land in when you sign in. |
Display name | An optional short name (up to 30 characters) for a Touch Identity, shown in the switcher. |
Engagement Rules | How a Touch Identity's AI agents engage with customers: topics, tone, working hours and handover. |
Entry number | The Tegsoft Touch number your line forwards its calls to. |
Exception | A routing rule checked before the main answer, by time, caller number or contact. The first that fits wins. |
First Message | The first thing an AI agent says or writes. Empty means the customer speaks first. |
Help me write this | Writes or edits an AI agent's instructions from a typed or spoken description. |
Instructions | What an AI agent is told to do, in the System Prompt field. Customers never see them. |
Knowledge Base | What AI agents answer from: articles, questions and answers, website pages, plus the profile and Engagement Rules. |
Main answer | Who answers a channel of a number when no exception applies. |
Manager | A role that manages a Touch Identity and its members, but not its owners, and cannot delete it. |
Recommended actions | The setup checklist of a Touch Identity, for owners and managers. |
Teggy | Tegsoft's AI: in the Console, the guide that helps you and your team use Tegsoft Touch. It never talks to your customers. |
Touch Identity | The company, brand or person your AI agents speak for. |
Touch Identity Profile | The active Touch Identity's own page: information, address, description and Danger Zone. |
Unclaimed | A deleted Touch Identity whose public profile and reviews remain. |
Verified | A number, e-mail address or website you proved you own with a code, DNS record or file. |
Visual IVR | A call menu shown on the caller's phone screen instead of read out. |
WebRTC | Secure calls from a web browser, without a phone line. |
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- 📖 Glossary