IVR menus (Coming soon)

An IVR menu greets callers and lets them choose where to go: "Press 1 for appointments, 2 for billing, or stay on the line". With Tegsoft Touch, each option can lead to an AI agent, a team, a voice message or another menu.

How it will work

1. Build a menu: a greeting and the options callers can choose.
2. For each option, choose where it goes.
3. Choose IVR as the destination of your number's voice channel, or of an exception such as "After hours".
4. Turn on Visual IVR for the number to show the same menu on callers' screens.

Do you need an IVR?

Often not. An AI agent understands "I'd like to change my appointment" in the caller's own words and can do it or pass it on, which is faster than any menu. An IVR is useful when you have strict departments, legal announcements, or callers who prefer pressing a key.