AI receptionist that never misses a call
Every missed call is a customer who may call your competitor next. An AI receptionist answers every call on the first ring, in a friendly voice with your business name, and does what a good front desk does: answers the common questions, takes messages and sends callers to the right place.
What your AI receptionist does
- Greets callers by your business name and introduces itself by the name you choose.
- Answers questions about opening hours, address, parking, services and prices you are happy to share.
- Takes a message with the caller's name, number and reason, so you can call back.
- Speaks the caller's language, and slows down when asked.
- Offers a colleague when the caller asks for one. Live transfer to your team (the Transfer Call tool and Human Agents) is coming soon; until then the agent takes a message for a call-back.
Set it up
- Go to Rules & Definitions β AI Agents β Add New AI Agent and pick the Receptionist template.
- Add your facts to the System Prompt, or click Help me write this and say "Also say we are open 9 to 6 on weekdays and 10 to 2 on Saturdays".
- Click Give your agent a name callers hear, type a name, and use it in the First Message.
- Set the Main language, choose a voice, save and test.
- Route your number's Voice channel to the agent and turn on call forwarding.
Example instructions
You are the receptionist of Bright Dental, a family dental clinic in KadΔ±kΓΆy, Istanbul.
We are open Monday to Friday 09:00β19:00 and Saturday 10:00β14:00. We are closed on Sundays.
Our address is Moda Caddesi 12, KadΔ±kΓΆy. There is paid parking next door.
For an appointment, take the caller's name, phone number and preferred day, and say the clinic will confirm by SMS.
Never give medical advice. For pain or an emergency, tell the caller to come in or call 112.
If you do not know the answer, say so and offer to take a message. Never invent information.
Keep answers short and ask one question at a time.
Make it even better
- Use When you do not answer forwarding to keep answering yourself and let the AI receptionist catch the rest.
- Add an After hours exception that sends evening calls to a second agent that takes messages only.
- Turn on WhatsApp for the same number so customers who prefer writing get the same answers.
- Set a When nobody answers message in Call Behaviour so a silent caller is prompted kindly.
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- AI receptionist that never misses a call