Skills and flows (Coming soon)

Skills and flows

Some conversations must follow exact steps: identity checks, complaint intake, warranty claims. A flow will let you draw those steps once, and every AI agent that uses it will follow them precisely. Routing skills will describe what each team or person is good at, such as a language or a product, so a conversation reaches the right one.

Tools

A central place for the actions AI agents can take: End Call, Transfer Call, Lookup Customer, Send SMS, Create Ticket and Web Search. You can already pick tools per agent; see AI Agents → Tools and integrations.

Integrations

Connections to the systems your business already runs: your CRM, your calendar and your own systems through a webhook. Set up once for the Touch Identity, then use them in any agent.