Monitoring
Monitoring in the left menu groups the live views of your customer conversations.
Screen
What it shows
Dashboard | The real-time status panel: summary, agents, inbound calls, web chat, campaigns and activities. |
System Status | Logged-in agents, active calls, the busiest queues, callers waiting and the health of your platform. |
Webchat Monitoring | Live web chats. |
Conference Monitoring | Live conferences. |
Activity Monitoring | Customer activities. |
RM Monitoring | Requests and tickets. |
Emergency Code Monitoring (Coming soon) | Emergency code calls. |
The Monitoring Dashboard is different from the Dashboard at the top of the menu: one shows live activity, the other your Touch Identity's overview.
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