✨ What's New

The highlights of the latest Tegsoft Touch releases. Detailed notes for every release are under 📝 Release Notes.

November 2026

✨ Teggy, your AI guide in the Console

Ask Teggy anything about Tegsoft Touch by typing or speaking. It knows the screen you are on, answers in your language, reads answers aloud, and offers hands-free voice chat. Show me opens the right screen and highlights the button to press. Owners and managers can ask Teggy to create an AI agent, add and verify a number, or route a number to an AI agent: you confirm on a card before anything changes.

📞 A brand-new Phone Numbers experience

• Number cards show the country, the verification date, who answers each channel and the estimated monthly cost.
• Filters for verification, channel and routing, and search by digits or country.
• Each number has its own screen with channel switches, verification and routing per channel.
• Activate & Test walks you through call forwarding with ready-to-dial codes, lets you test, and helps you find the problem if the test fails.
• New numbers start with every channel on, and recording is on for new rules.

🤖 A smarter AI agent editor

• Help me write this writes the instructions from a typed or spoken description, and edits them precisely on request ("Make the answers shorter"), showing What changes.
• Give your agent a name callers hear with one click.
• Main language and up to five other languages, with a choice to answer in the caller's language or only in yours.
• Answer quality (Fast, Balanced, Best) instead of technical model names.
• A voice library with previews, filters by gender and language, and the cost of each voice.
• Callers can ask the agent to speak more slowly or faster.
• New Personal Assistant template, and a filter to find agents by the number routed to them.

📘 Knowledge Base

Add articles, questions and answers, and website pages for your AI agents, choose which agents use each source, and see exactly what agents receive. Your Touch Identity Profile and Engagement Rules are always included.

☑ Recommended actions

A setup checklist on the Dashboard and in the menu, covering your profile, Engagement Rules, AI agents, Knowledge Base, number, e-mail and website. Hide what you do not need and choose where it shows.

🏢 Touch Identities and accounts

• A short first-time wizard: entity type, name, category and, for a business, tax details.
• Display name for long names in the switcher, and the All Ages option for your target customers.
• Clear ownership rules: only owners manage ownership, and every Touch Identity always keeps an owner.
• Leave or delete a Touch Identity, and delete your account, with a clear list of what is removed and what stays.
• Set a password on a Google, Apple or Facebook account, and reset a forgotten password with an e-mailed code.

🧭 Easier to find your way

• A first-login tour, favorites in the left menu, and the language switch in your profile menu.
• Every app has an Overview, its own list and a Documentation tab, with cost estimates in credits.
• The Console notices a new version and offers to reload.

Coming next

We are working on: AI agents answering from the Knowledge Base and Engagement Rules on live calls and chats, Human Agents and IVR menus as routing destinations, AI agent tools (transfer, SMS, tickets, web search) and integrations (CRM, calendar, webhook), the live chat widget for your website, WhatsApp and SMS campaigns, and more inbound channels. Each one is described under its own article, marked Coming soon.