Email Campaigns

Email Campaigns send bulk e-mails to your customer lists: newsletters, announcements, offers and reminders. Replies come back to the same address, so no customer answer is lost.

Open Outbound Channels → Email Campaigns.

Before you start

• Add and verify the sending address in Rules & Definitions → Emails, for example news@yourdomain.com.
• Prepare your list in Data Management → Contacts and group it in Contact Groups, or have an Excel file ready to import.

Build a campaign

1. Create a campaign with a clear name.
2. Choose the sending address and write the subject and the message.
3. Add the recipients.
4. Send a test to yourself, check it on your phone, then start the campaign.

Reach the inbox

• Send from a verified address at your own domain.
• Write a clear subject without ALL CAPS or many exclamation marks.
• Always include a way to unsubscribe, and remove people who ask.
• Send only to people who agreed to receive your e-mails.

E-mail campaigns are estimated per 1,000 e-mails in credits on the Emails screen. Results are in Reports → Campaign Reports.