Dashboard
The Dashboard is the home of the active Touch Identity. Open it from the first item in the left menu (house icon) or the Tegsoft Touch logo in the top bar.
What you see
- A greeting and, while setup steps are open, the Recommended card.
- Four tiles: Conversations Today, Active Agents, Open Tickets and Avg. Response Time.
- Inbound Channels: each channel with Connected or Set up.
- Outbound Channels: the campaign types.
- Automation & Rules: Routing Rules, AI Agents and Chatbot / IVR.
- Organization: tiles for Phone Numbers, Emails, Websites, Platforms, Users and Billing.
Coming soon: live figures in the four tiles, and the channel catalog behind Add Channel and the Automation & Rules links. Until then, open each app from the left menu; live activity is in Monitoring.
A user with no Touch Identity sees the welcome screen with Get started instead of the Dashboard.
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On this page
- Dashboard