Contact support

We are happy to help. Before you write, try these; they solve most questions in a minute:

1. Ask Teggy in the Console, in your own words.
2. Open Learn in the top bar for the guides of the screen you are on.
3. On a number, use Activate & Test → It didn't work.
4. Search this knowledge base.

Reach Tegsoft support

Choose your name → Support in the top bar of the Console.

Help us help you faster

Include in your message:

• The name of your Touch Identity.
• What you did, what you expected and what happened instead.
• For calls and messages: the number you tested from and the time of the test.
• For an AI agent: its agent id (click the id chip in the editor to copy it).
• A screenshot of any error message.

Things only support can do

• Verify a number, e-mail address or website that cannot receive a code.
• Give you the entry number for a country that is still being set up.
• Connect SMS and help with WhatsApp registration.
• Assign a new owner to an unclaimed Touch Identity, or delete one permanently.

Sales and partnerships

For pricing, plans or a partnership, write to sales@tegsoft.com.