💬 Channels
Your customers choose how they reach you: a call, a WhatsApp message, an SMS, an e-mail or a chat on your website. Tegsoft Touch brings them all to the same AI agents, so every customer gets the same quick, consistent answer wherever they write or call.
Channel overview
Voice calls | Phone Numbers | Available |
Inbound Channels → WhatsApp, then Phone Numbers | Available | |
SMS | Phone Numbers | Available; connected by Tegsoft support |
E-mail addresses | Rules & Definitions → Emails | Add and verify available; AI replies and tickets coming soon |
Websites and live chat | Rules & Definitions → Websites | Add and verify available; widget coming soon |
Facebook, Instagram, Tickets, Video, Touch Mobile App | Inbound Channels | Coming soon |
How conversations reach your agents
- A call, SMS or WhatsApp message arrives on one of your numbers.
- The number's exceptions are checked from the top; the first one that fits wins.
- Otherwise the main answer, Who answers this number, takes the conversation.
- The AI agent answers, following its instructions.
Everything belongs to the Touch Identity selected in the top bar; switch first if you manage more than one.
On this page
- 💬 Channels