Credits and cost estimates
Tegsoft Touch states every usage cost in credits, never directly in money, so the same estimate reads the same in every country and currency.
What uses credits
AI agents | Credits per minute of conversation; tools and integrations per call. | Answer quality or pinned model, speech recognition, voice, tools, integrations, length of instructions and knowledge. |
Phone numbers | Per minute, message or conversation. | Incoming and outgoing minutes, dialer campaign minutes, WhatsApp conversations and templates, SMS sent and received. |
Emails | Per e-mail; campaigns per 1,000. | E-mails received and sent, e-mail campaigns. |
Websites | Per conversation, minute or submission. | Live chats, click-to-call and video minutes, form submissions. |
Knowledge Base | Extra credits per minute. | The knowledge sent with every turn of a conversation. |
Read an estimate
Each of these screens has an Estimated cost pill. Click it to open the calculator:
- AI agent: the cost per minute with its breakdown; enter Calls a month and Average minutes a call for a Monthly estimate.
- Phone number: one line per kind of use with a monthly volume. Set unused lines to 0. Volumes are kept only in your browser.
- Knowledge Base: the extra credits per minute per part.
Add them up for your total: an AI agent call on a forwarded number costs the agent's credits per minute plus the number's incoming minutes.
Keep costs down
- Use Fast answer quality for simple tasks such as taking messages.
- Keep instructions and knowledge focused; long text is sent with every turn.
- Limit knowledge sources to the agents that need them with Only these AI agents.
- Set a sensible Maximum call length in Call Behaviour.
- Switch off channels you do not use on each number.
Every estimate says it is "based on example rates". A credit balance and usage history will appear in the Console when billing goes live.
On this page
- Credits and cost estimates