👥 Human Agents, IVR & Automation
AI agents handle most conversations on their own. For the rest, Tegsoft Touch is bringing your team and your call flows into the same place, so a customer moves smoothly from an AI agent to a person, or through a menu, without calling again.
Coming soon. Human Agents, IVR menus and Skills and flows are listed in the menu with a Soon badge and shown as Soon in routing. The articles in this section describe how they will work.
Human Agents | Your team answers calls and messages in the Console, takes over from AI agents with the full conversation and a summary. |
IVR menus | "Press 1 for sales" menus, spoken or on screen with Visual IVR, that send callers to the right AI agent or team. |
Skills and flows | Step-by-step conversation flows and routing skills, so the right request reaches the right person. |
Until they ship, AI agents take a message or a request, and you can use the Advanced routing options (voice message, end call, redirect to a URL).
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- 👥 Human Agents, IVR & Automation