📞 Phone Numbers
One number for every channel: calls, WhatsApp and SMS
Add the business numbers your customers already know, and decide who answers each channel. The same number handles inbound and outbound calls, dialer campaigns, WhatsApp and SMS. Nothing changes for your customers: they keep calling the number they know.
What a number connects
Voice | Incoming calls answered by an AI agent (and, coming soon, a team queue or an IVR menu); outbound calls and dialer campaigns from the same number. |
WhatsApp conversations on the same number, answered by an AI agent. | |
SMS | Receive and reply to text messages. |
Visual IVR | Show callers the menu on their phone screen instead of reading options out. |
Smart routing | A different destination per channel, with exceptions by time, caller number or contact. |
Get a number live
1
Add
Type your number in the international format, for example +905321234567.
2
Verify
Prove it is yours with a code sent by SMS, voice or WhatsApp.
3
Route
Choose the AI agent that answers each channel.
4
Activate & Test
Forward your calls, connect WhatsApp or SMS, and test with a real call or message.
Find the screen at Rules & Definitions → Phone Numbers, or from the Phone Numbers tile on the Dashboard. Numbers belong to one Touch Identity; if you manage several, check the switcher first.
Tegsoft Touch works with the numbers you already have: there is no number to buy and no document to upload. Need a new number? Contact Tegsoft support.
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- 📞 Phone Numbers