AI agent answers

Add the real facts to the instructions and a line such as "Never invent information. If you do not know, say so and offer to take a message." Choose Balanced or Best answer quality.

Live agents start using them in an upcoming release. Until then, copy the key facts and rules into the agent's instructions.

Set the Main language to your callers' language and add the other languages they use. If it still switches on noisy lines, choose Only use the languages listed.

Set the Main language correctly; it matters most for speech recognition. Ask the agent in the instructions to repeat important details back to confirm. A clear line and a quiet place help callers too.

Adjust Pause that ends a turn in Call Behaviour, in small steps. Longer means fewer interruptions; shorter means quicker answers.

Use Help me write this with "Make the answers shorter", keep Keep replies short on, or lower the Reply length limit in Call Behaviour.

Callers can simply ask it to speak more slowly. You can also choose another voice or adjust the speed under Voice engine (TTS), where the voice offers it.

Fill in When nobody answers under Call Behaviour → Spoken messages, for example "Are you still there? I'm happy to help."

That is the default Maximum call length (900 seconds). Raise it in Call Behaviour if your calls are longer.

"Name required to save" means the Name field is empty. "Not saved" means the save failed: check your connection and click Save now.

Save the agent first; Test needs a saved agent. Allow the microphone in your browser for voice modes. Try a recent Chrome, Edge, Safari or Firefox.