Facebook, Instagram, Video and more (Coming soon)
Coming soon. These channels are listed under Inbound Channels with a Soon badge. They cannot be set up from the Console yet. This page describes what they will bring.
Tegsoft Touch is growing into a full omnichannel experience: wherever your customers are, the same AI agents and the same team answer them, with the same rules.
Voice | A screen to follow and handle calls across all your numbers. Calls already work today through Phone Numbers. |
Live Chat | The chat inbox for your website widget. |
SMS | An inbox for SMS conversations. |
Answer Messenger messages to your Facebook page. | |
Answer Instagram direct messages. | |
An inbox for e-mails to your verified addresses. | |
Tickets | Requests with an owner and a status, from e-mail, web forms and AI agents. |
Video | Face-to-face video calls with customers. |
Touch Mobile App | Reach your customers through the Tegsoft Touch mobile app. |
Follow ✨ What's New and the Release Notes to hear when each one goes live. Need one of these channels now? Tegsoft Contact Center already offers them; contact sales@tegsoft.com.
On this page
- Facebook, Instagram, Video and more (Coming soon)